Prominently displayed on Non-Standard Finance’s website is the catchline: “When lending direct, we meet our customers face to face”. Not anymore, they don’t.
Social distancing requirements due to the coronavirus crisis mean that the specialist lender for those denied credit by mainstream banks has had to change its day-to-day practices.
After a period of high-octane expansion, Non-Standard Finance has called a halt to all new lending, save to key workers such as NHS staff. It has had a special mobile app developed so that its agents can collect the regular repayments that they would normally pick up at the doorstep remotely. Along the way it has managed to wean a large number of its customers off paying their dues in cash.
From the point of
